Become a Contributor! 🌴

All contributions made to Cabana Roleplay are non-refundable. Once a contribution is processed successfully, it becomes irrevocable, and the funds will be immediately utilized to further our mission, programs, and initiatives. We encourage donors to carefully consider their decision to contribute before submitting.

Paradise Roleplay
Purchase Agreement & Refund Policy

1. Introduction

a)    Thank you for choosing to support Paradise Roleplay! Your generous donations play a crucial role in helping us achieve our mission and make a positive impact on the community. To ensure transparency and clarity regarding donations, transactions, and purchases, we have established this policy to outline the terms and conditions related to the non-refundable nature of purchases and chargebacks on our platform.

b)    This document describes the PURCHASE AGREEMENT & REFUND POLICY of Paradise Roleplay and defines the terms and conditions of every purchase made on our platform.

c)    It is required that you read the contents of this document at every purchase. If you agree with the contents of the information, you can continue with the payment processor to purchase your product, otherwise, you may choose to close the purchase window.

2. Item Description

a)    Paradise Credits (Pc’s, Credits, Cr’s) represent a digital currency utilized in our virtual world. These credits are redeemable for a variety of digital services and assets, obtainable at our credit stores, which are accessible through our website: shop.paradise-rp.com or in-game.

b)    When you purchase Paradise Credits, our team will receive a notification as soon as the payment processor confirms that the transaction was successful. Once we have received this confirmation, we will deliver the Paradise Credits to your Paradise Roleplay account without any delay. Please note: that the delivery time may vary depending on the payment method you choose. If you have any questions about your Paradise Credits purchase or delivery, please contact our support team by creating a ticket.
 

c)    When you use credits to redeem digital services and assets such transactions are non-transferrable. This means that you cannot trade or transfer the redeemed services and assets to other accounts or characters. Once credits are redeemed, they are tied to the account or character that made the transaction.

d)    It is important to be aware that the digital services and assets you redeem using credits may have certain features restricted by our gaming service or administration if you fail to comply with our community policies and guidelines. Therefore, we urge you to follow our rules and guidelines to avoid any inconvenience.

e)    Please be advised that the digital services and assets that you redeem using credits are not equipped with any special in-game protection. It is important to note that these services and assets are not immune to negative in-game circumstances or events, which may have a detrimental effect on your ability to use them. Therefore, exercise caution when redeeming credits, as any potential negative consequences will be your responsibility.

f)     Credits redeemed for digital services or assets may change post-purchase due to development or administration decisions. It is important to note that such changes are made at our discretion and may occur without prior notice. We appreciate your understanding in this matter.

3. Access Restriction

a)    Paradise Roleplay retains the right to limit your access to our virtual world for an indefinite period if your conduct and/or activities are deemed to be detrimental or hostile to our service, or if your actions violate our server rules. The decision to restrict access is made by at our teams discretion and will be determined based on the severity of the violation. It's important to note that the restrictions we enforce are intended to maintain the integrity of our virtual world and ensure a positive experience for all users.

b)    Paradise Roleplay has the authority to limit your access to the credits you have purchased and/or the assets you have redeemed in our virtual world. This restriction may apply under certain circumstances, which are defined and explained in point 3(a) of the Purchase Agreement and Refund Policy.

4. Chargeback Fraud

a)    once the purchased credits are delivered to your account, any attempt to forcefully chargeback one or more of your payments will be treated as chargeback fraud, and appropriate legal action will be taken against the fraudulent activity.

b)    In response to an attempted chargeback fraud, Paradise Roleplay has the full right to apply sanctions. It is essential to note that the outcome of the case does not affect our ability to act. We take chargeback fraud very seriously, and we will not tolerate any form of fraudulent activity. Chargeback fraud is a violation of our terms of service and a breach of trust. Therefore, we may apply the following sanctions in response:

1. Restrict your access to our gaming service, which includes a ban on your account, all your private data and/or personally identifiable information for
   an indefinite amount of time without the ability to appeal the ban in the future.
   
   
2. Clear all your in-game assets completely and permanently, which includes assets both acquired with the use of credits and/or in-game money.
   
   
3. Similar sanctions could be applied onto other beneficiaries and/or their in-game assets, if they had ever been gifted any fraction of the credits purchased with a fraudulent payment.
   
   

5. Refund Policy

a)    In the event that any of the conditions outlined in points 5.a.1, 5.a.2, and 5.a.3 are found to be valid, your request for a refund will be declined, and your eligibility and entitlement to such a refund will be revoked. Paradise Roleplay reserves the right to exercise its discretion in determining the validity of your request, and shall not be held liable for any decision made in accordance with such discretion.

1. Your access to our virtual world and/or your purchased credits and/or assets redeemed with the use of credits has been restricted, as defined and described in point 3.a.
   
   
2. You redeemed a fraction or the full amount of your credits at least once to purchase or to unlock digital services and/or assets or have already had gifted a fraction or the full amount of your credits at least once to another user.
   
   
3. At least 14 calendar days have passed since the successful delivery of your purchased credits to your Paradise Roleplay account.
   
   

a)    If the credits have been delivered successfully, and if point 5.a does not apply, then you are eligible and/or entitled to a full refund minus the payment processor fees.

b)      If the credits have not been delivered successfully, then you are eligible and/or entitled to a full refund, however, it is recommended to contact a server administrator and request for the credits to be added.